Business Terms

Delegate Booking Terms

Delegate Instructions will be sent within 14 days of the event date. We cannot be held responsible for non-arrival of this information. If you have not received it within 7 days of the event date, please call us on 0203 770 6553.

Venue / Programme Changes

All events are full day unless noted otherwise. Business Technology Research reserves the right to alter the programme or venue without notice.

If Business Technology Research cancels an event for any reason (with the exception of force majeure), you will receive a credit for 100% of the contract fee paid. You may use this credit to attend any other Business Technology Research conference, to be mutually agreed with Business Technology Research, which must be used within 14 months from the date of cancellation.

If Business Technology Research postpones an event for any reason, to a new date within a 6 month period of the original date, and the delegate is unable or unwilling to attend on the rescheduled date, booking cancellations will be subject to a £150+ VAT administration fee per delegate for all paid passes.


Payment is due within 30 days of order, unless it is 30 days or less to the date of the conference, in which case the full amount is due within 7 days of order.


Purchase Orders are to be made to our parent company GovNet Communications. The address is St. James’s Buildings, Oxford Street, Manchester M1 6PP.

Pricing and Discounts

All prices are exclusive of VAT. Special offers may not be used in conjunction with other discounts.

Discount offers are only applicable at the time of booking. Additional delegates added after the initial booking are not eligible for multiple booking discounted rates. Promotional codes must be used at time of booking to qualify for any other discount offer.


Cancellations must be received in writing to a minimum of 30 days before the date of the conference and will be subject to a £150+ VAT administration fee per delegate for all paid passes. Cancellations received after this time or not put in writing will be subject to the full delegate fee, which will also be charged in the event of non-attendance. Substitutions may be made at any time at no charge.

We reserve the right to cancel any booking. If a booking is cancelled, we will email the delegate at the relevant stated email address on the booking form. Any monies received for bookings we cancel will be refunded in full.

Business Technology Research will not be able to offer refunds for cancellations arising from events outside of our control.

For full terms and conditions, please click here.

Special Requirements

Should you have any special requirements relating to audio and/or visual presentations, please inform us at the time of booking. We will endeavour to meet your requirements as far as possible and therefore recommend early booking and notification to facilitate this. Please note that due to pressures on the availability of BSL interpreters, Business Technology Research will ideally need at least 6 weeks’ notice to provide this service.

Data Usage

Full details of the way in which we use cookies on the Site and how we hold and process information from which we can identify you or any third party are set out in our Privacy and Cookie Policy.